Price Guarantee.
Once you have made your booking and we have received your deposit, we guarantee to honour the prices for each item shown on your quotation, with the following exceptions:
Estimated price increases:
Where we are making a booking for some time for which we do not yet have prices from the supplier (i.e., a year in advance of the tour date), we usually include an estimated price increase. Such a price increase will usually be reviewed by the time that the final payment becomes due, and the Client or Client representative is obliged to cover such increases to a maximum of twice the estimated increase.
Government-regulated fees and taxes:
In Tanzania, we are exposed to unannounced and sudden changes in items such as national park fees and taxes. The Client or Client representative is responsible for paying any additional charges of this nature.
Fuel surcharges: Similarly, we are occasionally exposed to sudden changes in fuel costs, which we need to pass on to our customers if our suppliers demand them of us. The Client or Client representative is responsible for paying any additional charges of this nature.
Major errors: In the event of a major error having occurred in our quotation whereby we have significantly undercharged for a tour, we reserve the right to withdraw our offer.
Exchange rate fluctuations:
Very rarely, our suppliers suffer from a large movement in the international exchange rates and add an exchange rate surcharge to their invoices to us. The Client or Client representative is responsible for paying any additional charges of this nature.
Payment Terms:
Payments are scheduled as follows:
* Deposit Payment due on camping safari bookings: 10% must be paid.
* Deposit Payment due on Safari in Lodges bookings: 40% must be paid.
* Deposit payment due on tailor-made option bookings: 10% – 70% can be requested
* Final Payments can be done due on arrival (Cash is accepted & preferred).
* Payment can be made by bank wire/transfer, credit cards, and online payments, E.g., PesaPal.
We will provide our banking details to enable this process.
NOTE: All payments made should be to company accounts, which are all in Tanzania. We do not have any offshore Accounts.
It is common for us to receive separate payments for different individuals within a group touring together and accept payments from each (links will be sent to facilitate the payments), but communication of the relevant information should always take place via the group leader, who remains financially responsible for the whole trip.
Payment and Invoices.
All payments & instalments must be paid before your Tour start date.
When the client or representative has made the tour payment by bank/wire transfer, please email a copy of the bank receipt to the Company. We will confirm receipt of the funds via email.
All costs as a result of payment will be handled by the clients, such as a surcharge of 3.5% for credit card & online payments, and wire transfer charges.
Currency.
All our quotations are made in US$, Euros, and Tanzanian shillings. Cash is accepted in US$, preferably, however, Euros, Pound sterling are also accepted. Customers are required to pay in any currency mentioned above and can do so by making a bank transfer directly into our bank account.
We will provide our banking details to facilitate this process.
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